Terms & Conditions

TERMS AND CONDITIONS

TERMS OF WEBSITE USE

Please read these Terms carefully before using our website.

WHO WE ARE AND HOW TO CONTACT US

www.repairel.org is a website operated by REPAIREL CIC (“we”/ “us”). We are a private limited company registered in Scotland under company number SC635801 and have our registered office and main trading address at 2/2 75 Clarkston Road, G44 3BQ. To contact us, please email team@repairel.org

BY USING OUR SITE, YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our site. WE MAY MAKE CHANGES TO THESE TERMS

We may amend these Terms from time to time. Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 11.11.2021.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at team@repairel.org How you may use material on our site We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark registrations, copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us. You must not use any photographs, video or any graphics separately from any accompanying text.

HOW WE MAY USE YOUR PERSONAL INFORMATION We will only use your personal information as set out in our Privacy Policy.

REPAIREL TERMS OF SALE – WHEN WE SELL FOOTWEAR TO YOU

1. THESE TERMS

These are the terms and conditions on which we sell new, refurbished and second-hand footwear (‘Terms’). Please read these Terms carefully before you place any orders. These Terms tell you who we are, how we will sell items to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. ABOUT US

We are REPAIREL CIC, a private limited company registered in Scotland under company number SC635801 and have our registered office and main trading address at 2/2 75 Clarkston Road, G44 3BQ.

3. HOW TO CONTACT US

You can contact us by emailing team@repairel.org or by writing to us at 2/2 75 Clarkston Road, G44 3BQ. When we use the words “writing” or “written” in these Terms, this includes emails.

4. HOW WE MAY USE YOUR PERSONAL INFORMATION

In order for us to process your order, we will need to process certain of your personal data. We respect your privacy and will only use your personal information as set out in our Privacy Policy.

5. OUR ITEMS

5.1 The condition of our items. The footwear sold on this website are new, refurbished and second-hand. We hand check all our items to ensure a good level of quality and condition. We use highly regarded cobblers to repair the footwear we sell as refurbished on the website.

5.2 Items may vary slightly from their pictures. The images of the items on our site are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of an item. Your item may therefore vary slightly from those images. We will not be responsible or liable for any differences between an image and an actual item.

5.3 Ownership of intellectual property rights. We are the owner or authorised licensee of all intellectual property rights in our website (and in the material published on it). By intellectual property rights we mean any patent, copyright, trademark, trade name, service mark, registered design, design right (registered or unregistered), know-how and/or trade secret, any similar rights protected in any jurisdiction, whether now existing or in the future). The website and material on the website and our items are protected by trademark registrations, copyright laws and treaties around the world. All such rights are reserved.

6. PRICING AND COLOUR

6.1 Currency. All prices are in GBP / £ sterling.

6.2 VAT. The price of the item (and whether or not it includes VAT) will be the price indicated on the order page when you placed your order.

6.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the item, we will adjust the rate of VAT that you pay, unless you have already paid for the item in full before the change in the rate of VAT takes effect.

6.4 Price errors. Although we try to make sure the Services only display accurate prices and offer and counteroffer amounts, and we try to assist in correcting errors as we become aware of them, you may occasionally encounter mispriced goods or inaccurate offer or counteroffer amounts on the Services. Therefore, we cannot guarantee the accuracy or timeliness of any Content made available through the Services. Occasionally, there may be information on our Site or Services that contains typographical errors, inaccuracies or omissions, including related to descriptions, pricing, offers or availability of goods included in Listings. If any information on the Site or Services is inaccurate, we reserve the right to correct any errors, inaccuracies or omissions, change or update information or cancel any transactions through the Services at any time without prior notice.

6.5 Colour. Please note that the colors of goods included in Listings may depend on the settings of your monitor or screen, and therefore the color of goods on your display may differ from the goods that you actually receive. Although we try to display updated Listings on the Services, the availability of goods on the Services may change at any time, without notice.

RETURNS AND REFUNDS

• You can return most items for a refund within 30 calendar days of the date you received it.
• Our address for returns is 2/2 75 Clarkston Road, G44 3BQ.
• Your item must be returned to us in the same condition that you received it in - where possible, please include tags and any packaging.
• You must enclose your receipt or other equivalent proof of purchase with your returned item.
• We are not responsible for any items that do not reach us or which are returned to us by mistake. We strongly recommend you obtain proof of postage such as a the courier Certificate of Posting for every item you return to us.
• If an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund and we may have to send the item back to you.

• If you're looking to return a faulty or incorrect item, please contact us at team@repairel.org prior to sending it back to us.

  WHEN YOUR REFUND WILL BE MADE

We will inspect all items on receipt and notify you of the status of your refund as soon as possible. It may take a little while between the refund being made and the payment crediting your account. If your refund is approved, we will initiate a refund to the original payment method used. You will receive the credit within a certain amount of days, depending on e.g. your card issuer's policies.